Refund Policy
Last updated 1 January 2026
Subscriptions
Software subscriptions are prepaid for the selected period. If a technical issue prevents you from using the product and cannot be resolved by our team, write to us within 7 days of payment and we will review the case for a pro-rata refund.
Cancellation
You may cancel a subscription at any time. Cancellation stops future renewals; the current paid period remains active until its renewal date.
How to request a refund
Email support@trustline.solutions with your registered email address, product name and payment reference. Approved refunds are processed to the original payment method within 7 to 10 working days.